apk4c Privacy Policy

This Privacy Policy ("Policy") describes how apk4c ("we", "our", "Platform") collects, stores, uses, and protects the personal information of all individuals ("users", "you") who use its website and services. By accessing apk4c.cam or using the services, you are considered to have agreed to the terms of this Policy. Please read this document carefully.

1 Scope of Data Collection

apk4c collects the types of information described below in order to operate its services properly and to provide you with the best possible experience:

1.1 Registration and Identity Verification Information

• Full name, date of birth, and national ID or passport number
• Email address and mobile number
• Current residential address
• Documents required for age verification (as part of the KYC process)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket account numbers (for transaction verification)
• Deposit and withdrawal history and amounts
• Date and time of transactions

1.3 Technical and Usage Information

• IP address, browser type and version
• Device model and operating system
• Time spent on the Platform, pages visited, and gaming history
• Information collected through cookies and similar tracking technologies

1.4 Communication Information

• Records of conversations with our support team via live chat and email
• Any complaints, feedback, or requests you have submitted

2 Purpose of Data Collection

apk4c uses your personal information for the following legitimate purposes:

2.1 Account Management and Identity Verification

Account registration, login security, and identity verification (KYC) processes are carried out to prevent fraudulent activity. This is essential for the protection of both us and you.

2.2 Financial Transaction Processing

Financial information is required to process deposits and withdrawals through bKash, Nagad, and Rocket, and to comply with anti-money laundering (AML) regulations. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.

2.3 Customer Support

Your issues are resolved and account-related questions are answered through 24/7 Bengali live chat support and email support.

2.4 Ensuring Responsible Gaming

Your gaming behaviour is monitored to identify signs of problem gambling, and self-exclusion or limit-setting options are provided when needed. apk4c places responsible gaming as its highest priority.

2.5 Bonus and Promotion Management

Promotional offers including the welcome bonus (100% on first deposit up to ৳15,000, 25x wagering) and the VIP programme are properly administered and misuse is prevented.

2.6 Platform Development and Analytics

Usage data is analysed to improve the user experience, resolve technical issues, and ensure the quality of our services.

3 Data Protection and Security Measures

apk4c follows the highest technical standards to protect your personal and financial information. Our security infrastructure includes:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption technology, which safeguards your information from third-party access.
• Secure Servers: Your information is stored on secure, encrypted servers and firewalls are used to prevent unauthorised access.
• Two-Factor Authentication (2FA): An additional verification layer is available to strengthen account security.
• Regular Security Audits: Regular technical audits are conducted to identify vulnerabilities in our systems.
• Staff Training: All staff who handle personal data are trained to follow strict privacy guidelines.

4 Sharing Information with Third Parties

apk4c does not sell, rent, or share your personal information for commercial purposes. However, limited information may be shared in the following specific circumstances:

4.1 Payment Processors

The minimum financial information necessary to complete transactions is shared with payment gateway partners such as bKash, Nagad, and Rocket. These partners are governed by their own privacy policies.

4.2 Technology and Service Providers

Limited information is shared on an operational basis with game software providers (such as Pragmatic Play, Spribe, JILI, etc.) and technology service providers, all of whom have signed strict confidentiality agreements.

4.3 Legal Obligations

We are constitutionally obliged to disclose information in accordance with legal obligations in order to comply with applicable laws in Bangladesh, court orders, or directives from regulatory authorities.

4.4 Fraud and Crime Prevention

apk4c reserves the right to share relevant information with the appropriate authorities in connection with investigations into money laundering, fraud, or other financial crimes.

5 Cookie Policy

Cookies and similar technologies are used on the apk4c website. Cookies are small data files stored in your browser that help improve the functionality of our Platform.

5.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functionality Cookies: Used to remember your preferred language and other settings.
• Analytics Cookies: Collect information to understand how the Platform is used — this information is used to improve the service.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may cause some Platform features to not work correctly.

6 Data Retention Period

apk4c does not retain your personal information beyond the required period. The data retention policy is as follows:

• Account Information: Retained while the account is active and for a period after closure as required by applicable law.
• Financial Transaction Records: Retained in accordance with Bangladesh financial regulations.
• Live Chat and Communications: Retained for a defined period for the purpose of improving customer service quality and resolving disputes.
• Technical Logs: Retained for a limited period for security monitoring purposes.

After the defined period, data is securely deleted or anonymised.

7 Your Rights

As an apk4c user, you have the following rights over your own information:

7.1 Right to Access

You have the right to know what types of information we hold about you. Send a request for a copy of your information to [email protected].

7.2 Right to Rectification

If any information we hold about you is incorrect or outdated, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances — where there is no longer a lawful basis for retaining the data — you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact us via our 24/7 live chat or by email.

8 Privacy of Minors

apk4c is strictly prohibited for those under 21 years of age. We do not knowingly collect personal information from anyone under 21. An age verification process is conducted at the time of registration. If we have evidence that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.

9 Policy Changes and Updates

We may update this Privacy Policy from time to time due to business needs, technological changes, or changes in applicable law. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, you will be notified via your registered email or through the Platform.
• Continued use of the Platform after changes have been made will be considered as your consent to the new policy.
• You are advised to check this page regularly for the most up-to-date policy.

10 Applicable Law and Jurisdiction

This Privacy Policy and the processing of your personal information by apk4c are governed by relevant data protection laws and regulations. apk4c adheres to fair play principles and is committed to ensuring a safe and transparent service.

If you have any legal questions or concerns about this Policy or the processing of your information, please contact us directly.